True.
User research is typically the first step in the UX design process, as it involves gathering information about the users and their needs, preferences, and behaviors. This information is then used to inform the design of the product or service, and to make improvements based on user feedback. User research can take many forms, including surveys, interviews, focus groups, and usability testing, among others. Once the user research is complete, the design process can move on to other stages, such as ideation, prototyping, and testing. Therefore, user research is generally considered the first step in the UX design process.