Can you tell us about a time when you had to handle a difficult customer?
Interview Questions > Behavioral interview questions > Behavioral interview questions
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Answer:
One example of a time when I had to handle a difficult customer was when I was working as a customer service representative. I received a call from a customer who was extremely upset about a problem with their order. They were shouting, using offensive language and making threats. They were also refusing to listen to any explanation or resolution that I was offering.
I knew that the best way to handle this difficult situation was to stay calm, professional and empathetic. I acknowledged the customer's frustration and assured them that I understand their dissatisfaction. I also apologized for any inconvenience caused and assured them that I will do my best to resolve the issue as soon as possible.
I then took the time to listen to the customer's concerns, and to gather all the relevant information regarding the problem. After that, I was able to provide a solution that met the customer's needs. I also followed up with the customer to make sure that the issue was resolved to their satisfaction.
The experience taught me the importance of staying calm and professional when dealing with difficult customers. It also helped me to develop my problem-solving and communication skills. It also taught me the importance of providing a personalized solution to the customer's problem to ensure customer satisfaction.
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