When will support for Dynamics AX end?

It’s not only the cost and the functionality that users should take into account when considering a switch. With Microsoft focusing its attention on Dynamics 365, older versions of Dynamics products will inevitably be left behind.

Microsoft has now announced end dates for Dynamics AX support, with mainstream, non-paid support for AX’s most recent version scheduled to cease in late 2021.

Once mainstream support ends, new features, fixes, and security updates will no longer be issued. After this time, Dynamics AX customers can opt to purchase a plan to gain access to extended support, up until the date that extended support also expires. This usually costs between $100,000 and $150,000 per year.

Here’s what’s included in each level of support:

Mainstream support

• Paid support (per incident, per hour, and others)
• Security update support
• Non-security hotfix support
• No-charge incident support
• Warranty claims
• Design changes and feature requests
• Product-specific information that is available by using the online Microsoft Knowledge Base
• Product-specific information that is available by using the Support site at Microsoft
• Help and Support to find answers to technical questions

Extended support

• Paid support (per incident, per hour, and others)
• Security update support
• Non-security hotfix support (requires extended hotfix agreement, purchased within 90 days of mainstream support ending.)
• Product-specific information that is available by using the online Microsoft Knowledge Base
• Product-specific information that is available by using the Support site at Microsoft
• Help and Support to find answers to technical questions