How have you handled a difficult patient in the past? (for a healthcare role)

In the past, I have had to handle difficult patients by remaining calm and professional at all times. I first try to understand the patient's perspective and address any concerns they may have. I also make sure to clearly communicate with the patient and explain any medical information or treatment options in a way that they can understand. Additionally, I involve other healthcare team members, such as the patient's primary physician, to ensure that the patient receives the best possible care. In some cases, I also involve a patient advocate to help mediate any conflicts and ensure that the patient's rights and needs are being met. Overall, my approach is to prioritize the patient's safety and well-being, while also maintaining open and effective communication with the patient and their healthcare team.